Delivery

1.0 Pallet delivery – delivery method for appliances only

  1. A delivery charge of £49.99 inc VAT will be added to your checkout, standard deliveries are made Monday – Friday* (Excluding Bank holidays)
  2. To minimize transit damage, your fridge will arrive on a suitable sized pallet and delivered as a ‘Goods Inwards / Door Step’ delivery.
  3. The driver cannot deliver the goods directly into your property due to insurance purposes.
  4. On the day of your delivery, you will be supplied with a 2-hour delivery window (deliveries are made between 9:00 am – 5:00 pm). This will be emailed to you on the morning of the delivery date.
  5. You can leave special instructions at the checkout stage regarding the delivery, including any special access details or alternative contact details.
  6. A person must be present at the time of delivery as a signature will be required for POD.

2.0 Parcel delivery – delivery method for small goods

  1. A delivery charge of £8.99 inc VAT will be added to your checkout, standard deliveries are made Monday – Friday* (Excluding Bank holidays)
  2. On the day of your delivery, you will be supplied with a 2-hour delivery window (deliveries are made between 9:00 am – 4:00 pm).
  3. You can leave special instructions at the checkout stage regarding the delivery, including any special access details or alternative contact details.
  4. A person must be present at the time of delivery as a signature will be required for POD.

3.0 Collection from Shoreline (UK) Ltd

  1. A booking slot will be required, this can be pre-arranged by contacting our offices on +44 (0)1903 733877 or Email: office@shoreline-uk.com
  2. Collections can be made from our facilities without a charge during our standard opening hours only.
  3. Checkout must be made via the standard process. ‘Click And Collect‘ option must be added to remove the standard delivery fee.
  4. A member of our team will assist the loading of the goods into the vehicle, subject to workload availability.

4.0 Terms and conditions regarding delivery damages and reporting process

  1. Acceptance of Goods: Upon delivery, the recipient must thoroughly inspect the goods for any damages or discrepancies before accepting and signing the delivery receipt. By signing the receipt, the recipient acknowledges that the goods were received in acceptable condition.
  2. Immediate Reporting: In the event that any damages or discrepancies are identified during the delivery process, the recipient must immediately notify the delivery personnel and document the issues on the delivery receipt.
  3. Notification Period: Any damages or discrepancies discovered after the delivery personnel have left must be reported to our customer support team via our Help Desk within 48 hours of receipt. Failure to report within this time-frame may result in the waiver of any claims for damages. Any internal damage to the goods must be reported within 72 hours, otherwise Shoreline (UK) Ltd will not be held responsible.
  4. Photographic Evidence: To support any claims for delivery damages, the recipient must provide clear photographic evidence of the damaged goods and their packaging, as well as any identifying labels or marks.
  5. Re-Transportation of Goods: If, for any reason, the goods need to be re-transported after delivery, the responsibility for their safe transportation lies solely with the recipient or any third-party involved. Any damages incurred during re-transportation will not be eligible for claims.
  6. Goods Inspection Before Re-Transportation: Prior to re-transporting the goods, the recipient must inspect them once again for any damages. If any damages are found, the re-transportation should not proceed, and our customer support team must be notified immediately within 48 hours of receipt.
  7. Goods Return and Exchange: In the case of damaged goods discovered after re-transportation, claims cannot be made for their return or exchange. The goods are considered to have been accepted in their damaged condition upon re-transportation.
  8. Exclusions: Certain types of goods, such as perishable items or products with visible external damage, may not be eligible for claims even if reported immediately upon delivery.
  9. Hidden Damages: We understand that certain damages may not be immediately visible upon delivery. In such cases, claims must be reported to our customer support team within 48 hours of receipt, this process can be completed via our Help Desk.
  10. Investigation Process: In the event of a damage claim, we reserve the right to conduct a thorough investigation to determine the cause and timing of the damages. Failing to cooperate with this investigation may result in the rejection of the claim.
  11. Refund or Replacement: If a claim is deemed valid and the fault lies with our delivery process, we will offer a damage allowance, refund or replacement for the damaged goods. The mode of compensation will be at our discretion.
  12. Limitation of Liability: Our liability for any damages during the delivery process or reported after re-transportation is limited to the value of the goods in question.
  13. Force Majeure: We shall not be liable for damages arising from circumstances beyond our control, including but not limited to natural disasters, acts of war, civil unrest, or acts of third parties.
  14. Amendment of Terms: We reserve the right to amend these terms and conditions at any time without prior notice. The most current version will be applicable to all deliveries and claims.
  15. By accepting the delivery, you acknowledge and agree to these terms and conditions regarding delivery damages and the claims process. It is essential to follow these guidelines to ensure a smooth and efficient resolution in case of any issues with the delivered goods.