Warranty

Manufacturer’s Guarantee Terms and Conditions

This guarantee is provided by Shoreline (UK) Ltd.

Shoreline (UK) Limited offers a standard 12-month manufacturer guarantee from the date of purchase. Upon warranty registration (within 28 days of purchase) the customer will be entitled to an additional 12-month guarantee and a further additional 12-months parts only guarantee.

(These terms and conditions do not affect your statutory rights.)

Your guarantee is only applicable in the United Kingdom and ROI and is subject to the provision(s) that your appliance:

  • Has been used solely in accordance with the manufacturers instruction manual.
  • Has been properly installed and connected to a suitable electrical supply voltage as stated within the manufacturers instruction manual.
  • Has not been subject to misuse or accident, and has not been modified or repaired by anyone other than our own service engineers or without given authority from Shoreline (UK) Ltd.
  • Is located in the UK or ROI.

 

 1.0 Terms and conditions of warranty

  1. Parts are defined as mechanical/electrical parts only and are limited to electronic control units, motor compressors and thermostats
  2. Proof of date of purchase must be supplied.
  3. Any attempts to modify or repair an appliance by an unauthorised person will render all warranties invalid.
  4. A charge will be made for a reported fault that transpires to be due to misuse or misinstallation.
  5. Shoreline retains the right to invalidate the warranty in the event of physical or verbal abuse towards any member of staff.
  6. Warranties in whole or part are not transferable.
  7. The provision of services under the warranty neither extends the term of the warranty nor sets in motion a new warranty period. The warranty period for spare parts fitted ends with the expiry of the warranty on the appliance as a whole. The warranty remains effective from the date of purchase.
  8. Warranty claims will not be valid if the serial number and data label has been tampered with or removed.
  9. On the occasion that a product is considered to be beyond repair, or uneconomical to repair, then we will offer a replacement that will be of a like-for-like appliance.

 

2.0 What is Covered by the Manufacturer’s Guarantee?

The guarantee covers the cost of parts and labour of any necessary repairs due to product failure, and will be carried out by our approved engineers at our facilities.

 

3.0 What is Excluded?

Repairs due to breakdown caused by:

  1. Any wilful act or neglect, including faults due to accidental damage or misuse.
  2. Accidental damage caused by foreign objects or substances.
  3. Failure to comply with the manufacturer’s operating instructions.
  4. Consumer replaceable items or accessories.
  5. Cosmetic damage (non-functional parts) which does not affect the normal use of the appliance, including damage to paintwork, dents, or scratches to the cabinet.
  6. Rust, corrosion, bacterial deposits, or water damage.
  7. Routine maintenance, cleaning, overhaul, and modification.
  8. Cleaning or unblocking of drainage systems including evaporator trays.
  9. Costs arising from any problem with the supply of electricity.
  10. Costs arising from floods, lightning, storms, frosts, or other bad weather.
  11. Work carried out by a repairer not authorised or approved by us.
  12. Any charges incurred for the installation/re-installation of built-in or integrated appliances.
  13. Costs for fitting of decor doors & panels to built-in appliances.

 

4.0 Additional Exclusions

  1. Re-transportation damage, where goods have been re-transported from its original delivery location for which Shoreline is not responsible.
  2. Improper use, including where an appliance has been used in a non-recommended environment, poor maintenance, or failure to observe the operating instructions.
  3. Claims in respect of compensation for consequential loss, except where such liability is legally mandatory.
  4. Consumer replaceable components /cosmetic parts such as glass shelves, seals, door storage, door handles, catches, baskets, trays, etc.

 

5.0 Additional Information

Any defects that occur during normal usage will be repaired, provided the appliance has been used in accordance with the advice above. We reserve the right to charge a fee during the manufacturer’s guarantee period if:

  1. No manufacturing fault is found upon the return and investigation at our facilities.
  2. There is an installation fault causing consequential damage to the appliance
  3. The fault is caused by malicious or accidental damage.

 

6.0 Warranty Replacements

If a warranty replacement appliance has been authorised by Shoreline (UK) Ltd and is being delivered directly from our warehouse to you under an exchange, please follow the steps below to ensure a safe and efficient collection of the goods:

Please complete the following decontamination form online available to view HERE

 

1. Remove Contents: Before the collection, please ensure that all food items and contents are removed from the appliance.

2. Remove Components: Internal components that have been used should be removed and retained for re-installation in your replacement appliance once it has been delivered. These components include internal shelves, storage bins, door fittings, and accessories.

3. Clean the Interior: We kindly request that you clean and sanitize the interior of your appliance using an antibacterial spray or any non-harmful kitchen cleaner.

4. Dry the Interior: Ensure the interior is completely dry to prevent mold during transit and storage. Wipe down the interior with a dry cloth to remove any moisture buildup.

5. Packing Instructions: When preparing the appliance for collection, please use the original packaging if available. If the original packaging is not available, carefully reuse the packaging from your replacement appliance to minimize the risk of damage during transit.

6. Notify Shoreline: Once the unit is ready for collection, please inform Shoreline and provide the appropriate collection address. We will arrange a collection date with you. Please ensure that you or a representative is available on-site during the scheduled collection time.

 

Additional Information: Health and Safety Considerations
In the interest of health and safety, if the unit is excessively soiled and poses a hazard to any Shoreline employee, this may impact the warranty return process and a soilage decontamination surcharge may be applied. We appreciate your cooperation in maintaining a safe working environment.

By following these guidelines, you help us expedite the warranty replacement process and ensure your appliance receives prompt attention. If you have any questions or need further assistance, please contact our customer service team.

Thank you for your cooperation.