Shoreline Medical – Manufacturer’s Warranty Terms and Conditions

This guarantee is provided by Shoreline (UK) Ltd. These terms apply to all Shoreline Medical products, including pharmacy refrigerators, CRT ambient cabinets, medical freezers and portable cooling units supplied to healthcare, pharmacy, clinical and laboratory environments.

(These terms and conditions do not affect your statutory rights.)

1.0 Warranty Eligibility

Shoreline (UK) Ltd warrants that its products shall be free from material defects in design, materials and workmanship for the following periods from the date of delivery to the end-user:

• 60 months (5 years) on freestanding pharmacy refrigerators and CRT ambient cabinets
• 24 months (2 years) on portable refrigerators, portable coolers and medical freezers

Warranty registration is automatic from the date of delivery. No further action is required by the customer to activate warranty cover.

2.0 Terms and Conditions of Warranty

• The warranty only applies if the appliance has been installed, operated and maintained in accordance with Shoreline’s instructions.
• The appliance must not be misused, abused or modified, except by Shoreline-approved engineers.
• The appliance must remain within the UK or Republic of Ireland.

Shoreline will, at its discretion, repair the faulty product or component or replace it with the same or equivalent model. Where a replacement is approved instead of repair, any remaining warranty applies to the replacement unit only for the balance of the original warranty period.

Products returned to Shoreline for assessment must be clean, dry, and safely packaged. Failure to prepare units properly could delay assessment or incur additional charges (see Section 5.0).

3.0 What Is Covered by the Warranty

The warranty covers:

• Labour and parts for manufacturing defects within the applicable warranty period
• On-site engineer support, including parts replacement, where reasonably available within Shoreline’s service area
• Remote diagnosis and dispatch of parts to site for fitting, where on-site engineer access is limited or remote support is appropriate

If a fault cannot be resolved on site, Shoreline may require the appliance to be returned to its service facility for assessment and repair.

Upon written approval from Shoreline, customers may deliver and collect units themselves from Shoreline’s premises for inspection and repair.

4.0 Exclusions – What the Warranty Does Not Cover

This warranty does not cover:

• Consumable items (e.g. fuses, bulbs) beyond a 12-month parts-only period
• High wear components (e.g. seals, keys, adjustable feet, shelves, castors) beyond 24 months parts-only
• Cosmetic damage (scratches, dents) that does not affect operation
• Damage due to misuse, neglect, accidental damage or environmental conditions outside specified ranges
• Damage from power issues, lightning, floods or other weather events
• Faults resulting from incorrect installation or use contrary to manufacturer instructions
• Repairs performed by third parties without Shoreline authorisation
• Costs related to installation, reinstallation, decor panels, or integration work
• Compensation for consequential loss (including stored contents, revenue, lost data or clinical impacts)
• Routine cleaning, maintenance, calibrations, unblocking drains, or consumable replacements

5.0 Returned Product Preparation & Charges

Products being returned must be:

• Cleared of all contents and accessories (shelves, trays, bins)
• Sanitised and dried internally to prevent mould or contamination
• Packaged in original or suitable protective packaging

If Shoreline determines a returned unit is excessively soiled or unsafe for handling, a soilage decontamination charge may be applied.

If no defect is found after inspection (including returned parts/units), Shoreline reserves the right to charge for labour, inspection time, freight, and any associated costs at prevailing rates.

6.0 Transport & Logistics for Out-of-Warranty Repairs

For warranty repairs required outside the initial labour period, the customer may:

• Deliver and collect units to/from Shoreline’s service centre at their cost
• Elect Shoreline to arrange logistics with the following fees payable in advance:
• Collection: £40.00 + VAT
• Return Delivery: £40.00 + VAT

Units must be properly protected for transit using original or equivalent packaging.

7.0 Failed Deliveries & Re-Delivery Charges

If access restrictions not disclosed at the time of order prevent delivery:

• Technical logistics (2-person delivery): £90.00 + VAT
• Palletised delivery: £70.00 + VAT

Charges are discretionary and confirmed on a case-by-case basis.

8.0 Limitations & Legal Protections

This warranty is in addition to your statutory rights under UK law, including the Consumer Rights Act 2015.

Shoreline’s total liability under this warranty is limited to repair or replacement of the product; Shoreline is not liable for direct, indirect, special or consequential losses.

Warranty is void if the serial number or product label has been altered, removed, or defaced.

9.0 How to Contact for Warranty Support

Shoreline Medical Technical Support
Tel: 01903 733 877 (Weekdays 9 am–4 pm)
Email: support@shoreline-uk.com (for out-of-hours enquiries)

When submitting a claim or enquiry, please have the following ready:

• Product model and serial number
• Proof of delivery/purchase
• A clear description of the issue

10.0 Governing Law

These warranty terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.