Product Returns RMA

Remove All Food Products and Contents Prior to collection, please ensure that all food products and contents are removed from the fridge.

Clean and Sanitise the Interior We kindly ask that you clean and sanitise the interior of your appliance. This can be done by using an anti-bacterial spray or wiping down with any non-harmful kitchen cleaners.

Check Internal Components Please ensure that all internal components are in position and present within the appliance. This includes shelves, drawers, and any accessories. Any components that are missing and held by the customer may be liable for the cost of replacement.

Report Broken Parts If any components are broken through fair wear and tear, please inform us beforehand. This helps us prepare for any necessary repairs or replacements and ensures a smooth warranty replacement process if applicable

Ensure Any Excess Moisture is Removed Excess moisture can lead to mould during transit and storage. Wipe down the interior with a dry cloth to remove any moisture buildup and ensure the appliance is completely dry before packing it for collection.

Packaging Instructions When preparing the fridge for collection, we recommend using the original packaging if available. If the original packaging is not available, please ensure the appliance is suitably wrapped with protective bubble wrap or cardboard.

Customers are advised that the courier company appointed to collect appliances is not insured to enter any premises. This includes, but is not limited to, private property, buildings, dwellings, vessels, and vehicles. It is the customer’s responsibility to ensure that any item scheduled for collection is made available at the kerbside, adjacent to the public roadway, for collection. Failure to comply with this requirement may result in the collection being aborted and additional charges being applied.

Reason for Return

Collection Preparation Guide