Service and Support - Shoreline DC

What seems to be the problem?*

My Shoreline appliance is not operating as expected

My Shoreline appliance is over cooling

My red warning light is flashing

Delivery support and returns

I can't find what I'm looking for

Trade and wholesale enquiries

Firstly, is the fridge motor running?*

If the motor is running you will hear a quiet humming or feel slight vibration coming from the rear of the appliance.

Yes

No

If the appliance is fitted with an internal light and you are experiencing no output from it, this is an indication of a lack of power to the appliance. Check for incoming incoming voltage at the connection point using a digital multi-meter.
If this is a new installation check the polarity of the connected power cables, ensuring they are matched correctly.

Check to see if the thermostat is set to an 'on' position or the maximum position for testing.

Which of the below describes the current issue?*

Under cooling: fridge too warm, motor is running excessive periods

Over cooling: fridge too cold, motor is running excessive periods

Is the appliance currently operating in a high ambient temperature?*

Yes

No

Tip: Maximize energy efficiency in your Shoreline appliance by avoiding overloading with warm fresh food, especially during hot weather. Maintain a well-organized interior to reduce running time, easing the strain on the appliance in high temperatures and promoting optimal performance while minimizing power usage.

Is the red fault finding LED light flashing?*

Your Shoreline appliance will be fitted with a fault finding diagnostic LED light.

This red light will flash in a series of sequences to determine the possible fault.

For further instructions on how to read the diagnostic fault LED click HERE

Yes

No

How do I locate the fault finding LED?

Behind the internal salad bin on the right-hand side of fridges
Behind bottom freezer drawers
On the bottom front fascia of integrated units
Rear thermostat housing on small chest freezers

If the electronic unit records an operational error, the LED diode will flash a number of times. The number of flashes depends on the type of operational error.

Each flash will last ¼ second.

After the recorded number of flashes, there will be a short delay with no flashes, so that the sequence can be repeated.

Is the appliance currently installed in a low ambient temperature, less than +10°C?*

Yes

No

Which flashing pattern do you see?*

For further instructions on how to read the diagnostic fault LED click HERE

1 Flash = Insufficient start current low voltage cut out

2 Flash = Fan error

3 Flash = Motor protection error

4 Flash = Minimum motor speed error

5 Flash = Thermal protection error

6 Flash = NTC probe thermostat failure

7 Flash = Communication error

Please check the following

Ensure battery levels are sufficient and charged
Check the wiring connections from the battery to the appliance (including in-line fuse, isolation switch, battery connections)
Observe for signs of corrosion or loose connections resulting in voltage drop
Isolate power for 15 minutes to reset the appliance, then reconnect power

If this is a new installation, make sure the correct size power cables are being used, for more information on installation click HERE

Please check the following - If you appliance is fitted with a compressor cooling fan please perform the below actions

Isolate the power
Remove the fan connection from terminal (F) from the electronic unit at the rear
Reconnect the power
Observe the compressor output and diagnostic LED

Still having problems?*

Yes

No

Our next step would be to bypass your thermostat, have you already done this?*

Yes

No

Having disconnected the fan, is the fridge motor now running?*

Yes

No